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How long does it take for money to settle?

Typically, merchants will receive a net settlement 3-4 business days after the date of the sale.

What Notifications Does Stronghold Send?

This page describes the notifications Stronghold sends to retail customers.

Tip Reconciliation with the Transaction Report

Stronghold allows your customers to tip during checkout or after a transaction has been completed. You can reconcile tips at the end of...

Current Payment Network Alerts

CLICK HERE to see any current alerts.

Searching for Customers

(1) Log into the Dashboard (2) Click Customers on the top menu bar (3) Search by First Name, Last Name, Mobile phone number, or email...

Can I tip after receiving my order?

If you'd like to add a tip for your driver after receiving your order, check your phone for a text with a link to add tip. You'll see the...

Should I expect any additional bank fees when I use Stronghold to pay?

No, there are no additional bank fees.

When are funds taken out of my bank account?

The transaction typically appears the same day.

Deactivating a Customer’s Bank Account

If a customer is having issues using a specific bank account, or simply would like to remove it from the system, they are able to do so...

Is my bank information secure?

Yes, your bank information is encrypted and tokenized for safety and security. Your banking details are never shared with the retailer.

Stronghold was unable to process my payment

If you received a text message from Stronghold stating that we were unable to process your payment.

What are my transaction limits?

The total dollar amount of your purchase after taxes cannot exceed $999.99 over 60 hours. Some merchants may have higher or lower limits...

Downloading Transactions

(1) In the dashboard, Click Transactions (2) To download all Transactions at once click the 3 dots in the top right corner...

Does this product require a consumer to download a mobile application or create a separate account?

No, the Stronghold Pay product does not require customers to download or use any mobile application. They also don't need to create any...

Why should I consider paying online?

Stronghold payments are fast, secure, and contactless. Skip the ATM and pay directly from your phone!

Exchange Service Closed

Stronghold closed its retail exchange service on April 11, 2019. While deposits from retail customers were disabled after this date, the...

Getting Started

Welcome to Stronghold! Watch the Stronghold Dashboard Video Series to get started.

What payment rails does Stronghold Pay use?

Payments via Stronghold Pay run on the ACH network. ACH payments are electronic bank-to-bank payments that allow a merchant to debit...

Report Email Notification

Tired of downloading reports every day? You can opt in to having Settlement Reports sent right to your email inbox daily, weekly, and...

User Administration

How to add, remove, and modify users, roles, and permissions.

What information is provided to the merchant or business?

Your personal financial information is never shared with the business. Stronghold will provide the merchant with your full name, email...

Processing a Refund in Transaction Details

Refunds can only be done for transactions that have already been captured (i.e., funds have been taken from the customer's account)...

What are the steps to sign up as a merchant?

It's great to know you're interested in signing up for Stronghold Pay! Merchants must complete Stronghold’s onboarding process and provide...

What is Stronghold?

Stronghold is a Forbes Fintech 50 Company that provides a convenient way for you to securely pay for online pickup and delivery orders.

What type of payment is this? How is the transaction processed?

We use ACH (electronic, bank to bank transfers) to facilitate your payment.

How does my money get refunded if I return an item?

In most instances, refunds will be credited back to you by the merchant from whom you ordered. Some merchants may add store credit to...

Why can't I complete my purchase?

Common reasons include: your bank isn't supported, you have insufficient balance in your account, or the security verification failed.

Refunds and Tips

If a return is made on an order, the customer is refunded the full order total including any tip that was paid. Example: A customer pays...

What type of sales does Stronghold Pay support?

Stronghold Pay supports e-commerce orders for order-ahead, pick up, and delivery, as well as brick-and-mortar retail sales.

How do I change, add, or deactivate a linked bank account?

With Stronghold, you're able to add multiple bank accounts at once, and they'll be saved for the next time you order! To add a new bank...

Transactions Search and Statuses

(1) In the Dashboard, click Transactions up top. You can also search by customer and find a transaction when under their customer profile...

What does the retail customer see on their bank statement?

Stronghold offers a range of customized integration options with point-of-sale (POS) and ecommerce platforms. Please contact our sales team...

How do I cancel a payment?

Please contact the merchant directly if you wish to cancel your payment for an order that has not yet been picked up or delivered. If...

Error - No Checking Accounts for Verification

No Checking Accounts for Verification Error Message Troubleshooting.

Payment Reconciliation

Reconcile settlement activity with the Settlement Detail Report and the Activity Detail Report.

How does Stronghold Pay integrate into my platform?

Stronghold offers a range of customized integration options with point-of-sale (POS) and ecommerce platforms. Please contact our sales team...

SHx Community

For information about SHx, check out stronghold.co/shx. Need help? Join our Discord for SHx support.

Do I have to enter my banking information every time I pay?

Nope! Your information is securely stored in your account, so next time, you can complete the payment with just one click!

Do I need to create an account or download an app to pay?

You don't need to sign up for a different account or download an app to pay for your order.

How does the transaction appear on my statement?

You will see the retail business name on your bank statement.

"Technical Error" when linking a bank

How to address a "Technical Error" message when linking your bank account.

Stronghold Promotion Management Guide

Dive into the Stronghold Promotion Management Guide to learn how to set up, track, and optimize promotions on our platform.

Settlement Tab

Settlements correspond to the total amount of funds that Stronghold deposits into a merchant’s bank account on a given day. Timeline for...

Multiple Dashboards

If you are a user with Admin Permissions on the Stronghold Dashboard, you can add a user to your company’s Stronghold Dashboard by logging...

Outstanding Returns Report

The Outstanding Returns Report allows merchants to see what transactions have not yet been captured and the status of those charges...